L&L Europe to Pay £900,000 Over Withdrawal Delays and Compliance Failures

L&L Europe will pay £900,000 under a regulatory settlement with Britain’s Gambling Commission after an investigation identified unnecessary withdrawal delays alongside anti-money laundering and player protection failures.

Announced on October 21, 2026, the settlement concerns breaches between October 2024 and October 2025. The payment is in lieu of a financial penalty, and the operator will also contribute towards the Commission’s investigation costs. 

L&L Europe operates seven gambling websites, including All British Casino, CasinoCasino and Hyper Casino. The regulator’s findings put particular emphasis on how the company handled customers seeking to withdraw their money. 

One-at-a-Time Withdrawal Rule Deemed Unfair

The operator’s terms allowed customers to submit only one withdrawal request at a time. They could not make another request until the previous withdrawal had been authorised. The Commission found that this restriction was unfair under the Consumer Rights Act 2015.

For some customers, L&L Europe also manually reviewed every fifth or tenth withdrawal. These reviews led to requests for additional information before payments could proceed, even though the operator could reasonably have requested that information earlier.

Sue Young, the Commission’s executive director of operations, said customers should be able to withdraw winnings promptly without unfair terms or checks that should have happened at an earlier stage. She acknowledged that legal obligations can sometimes justify requesting information at withdrawal, but said that did not apply in this case. 

Failed Deposits Did Not Trigger Harm Detection

The investigation also found weaknesses in safer gambling monitoring. In one example, a customer made 84 unsuccessful deposit attempts within seven days because of insufficient funds, yet the system failed to identify potential gambling harm.

Alerts covering indicators such as time spent gambling and failed deposits were active on some websites but had not been implemented across the operator’s entire portfolio.

Anti-money laundering controls relied too heavily on financial thresholds and routine sampling rather than individual customer risk. The Commission also found that L&L Europe did not consistently follow its own due diligence procedures. 

Operator Changed Processes and Accepted Findings

The Commission said L&L Europe amended its withdrawal procedures so that payments are no longer withheld unless there is a regulatory or legal requirement.

In reaching the settlement, the regulator recognised that the operator accepted the failings early, cooperated with investigators and promptly introduced a remedial action plan.

The £900,000 payment will go to the government’s Consolidated Fund. The settlement also includes publication of the findings and a separate contribution towards investigation costs.